The Kaikoura earthquake was a significant natural disaster that has without question had an impact on all national transport companies throughout New Zealand, and the Fastway Couriers network is no exception.
We have had to alter our normal route between Blenheim and Christchurch as State Highway 1 remains closed for the foreseeable future. Whilst we strive to meet our service standards, as this is a primary transportation route this has put significant pressure on our delivery network.
We have taken extensive time and effort considering all our options on how to mitigate the impact this will have on our customers and network operators, however, we can no longer absorb the additional costs to service the network via State Highway 7 (Lewis Pass) whilst State Highway 1 remains closed.
Therefore, effective from the 5th December 2016, we have introduced a temporary 2.98 per cent earthquake surcharge. The surcharge will remain in place until State Highway 1 re-opens and our linehaul network is permitted to use.
We will be reviewing this surcharge regularly and updating our website accordingly if any changes are required due to cost fluctuations. Please be assured that once normal services can resume, this additional surcharge will be removed with immediate effect.
We would like to thank you for your understanding and support while we strive to provide you with a great value service.