Our aim has always been to give our customers great value for money. We have previously absorbed the cost of fuel and held off implementing a fuel surcharge, even when our competitors have. But now, we need to implement this as we continue to face persistent pressure on our courier and line haulage costs. Fuel has the most dramatic impact on our couriers and linehaul contractors in their day-to-day costs and can dramatically affect the cost of running their businesses.
The VFR will in part be passed to our couriers and help to absorb the increased linehaul operating cost associated to fuel price. By doing so, allows us to continue to offer an excellent value service.